During past few years this industry has seen many more new competitors who have entered the market. It is therefore crucial that Telco's provide services at the lowest prices and whilst providing the maximum performance. Therefore there is a strong need for automating and re-structuring of the business processes.
- Strong emphasis on cost saving and the increase in competition requires more efficient ways of working.
- The increasing need for broadband, new mobile techniques and unpredictable customers, whom are also more demanding, requires rapid development of new products to keep the existing customers.
- The traditional homogeneous voice providers transforms to a company that provides voice, internet and video services via their own networks. The consequence of this is that value chains transform into value networks. In this new infrastructure new application and content providers play an important role.